Terms & Conditions

Infallible Cleaning - Service Terms and Conditions

Last Updated: January 15, 2026
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1. Acceptance of Terms2. Services Provided3. Booking & Scheduling4. 24-Hour Recleaning PolicyKey Policy5. Pricing & Payment6. Access & Preparation7. Liability & Damages8. Cancellation Policy9. Quality Guarantee10. Complaints & Disputes11. Privacy12. Changes to Terms13. Contact Information
1. Acceptance of Terms

By accessing or using the services provided by Infallible Cleaning ("we," "our," "us"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

IMPORTANT NOTICE

These terms apply to all cleaning services provided by Infallible Cleaning, including residential, commercial, home, and office cleaning services.

2. Services Provided

Infallible Cleaning provides the following cleaning services:

Residential Cleaning
Commercial Cleaning
Home Cleaning
Office Cleaning
Deep Cleaning
Regular Maintenance Cleaning
Move-in/Move-out Cleaning
Post-construction Cleaning
3. Booking & Scheduling
1Bookings can be made through our website, phone, or email.
2A booking is confirmed only after we send a confirmation email or SMS.
3You must provide accurate property details, including size and condition.
4We reserve the right to reschedule bookings due to unforeseen circumstances.
5For cancellations or rescheduling, please notify us at least 24 hours before the scheduled service.

Late Cancellation: Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee.

4. 24-Hour Recleaning PolicyKey Policy

24-Hour Recleaning Window

Free recleaning available within 24 hours

If you are not satisfied with our cleaning service, you must report your complaint within 24 hours of the original cleaning completion. We will send our team back to re-clean the affected areas at no additional cost.

What is Covered

  • •Missed areas during cleaning
  • •Visible dirt or stains left behind
  • •Incomplete cleaning of agreed areas
  • •Quality issues in completed work

What is Not Covered

  • •Complaints reported after 24 hours
  • •Pre-existing damages or stains
  • •Areas not included in original booking
  • •New mess created after cleaning

How to Report a Complaint

Contact us immediately through:

  • • Phone: +61 452 158 751
  • • Email: support@infalliblecleaning.com
  • • Include your booking reference number and photos of affected areas
5. Pricing & Payment

Pricing

  • Prices are based on property size, condition, and service type
  • All prices are in Australian Dollars (AUD)
  • We reserve the right to adjust pricing based on property condition

Payment Terms

  • Payment is due upon completion of service unless otherwise agreed
  • We accept bank transfer, credit/debit cards, and cash
  • Invoices must be paid within 7 days for commercial clients
6. Access & Preparation

To ensure efficient service, you agree to:

Provide access to the property at the scheduled time
Ensure utilities (electricity, water) are available
Secure pets that may interfere with cleaning
Identify any fragile or valuable items before cleaning begins
Inform us of any hazards or safety concerns

Note: If our team cannot access the property at the scheduled time, a lockout fee may apply.

7. Liability & Damages

Our Liability

  • We are insured for accidental damages during cleaning
  • Any damage must be reported within 24 hours of service
  • We are not liable for pre-existing damages or wear and tear

Customer Responsibility

  • Secure valuable items and cash before cleaning
  • Notify us of any delicate or irreplaceable items
  • Provide accurate information about the property condition
8. Cancellation Policy
More than 48 hours notice
Full refund or free rescheduling
24-48 hours notice
50% cancellation fee may apply
Less than 24 hours notice
Full cancellation fee may apply
No-show (no notice)
Full payment required

To cancel or reschedule, contact us at +61 452 158 751 or email support@infalliblecleaning.com

9. Quality Guarantee

We are committed to providing high-quality cleaning services. Our quality guarantee includes:

Trained and vetted cleaning professionals
Quality checks after each cleaning session
Customer satisfaction surveys
Continuous training and improvement programs

Remember, if you're not satisfied, contact us within 24 hours for a free recleaning!

10. Complaints & Disputes

We value your feedback and are committed to resolving any issues promptly.

How to File a Complaint

  • 1.Contact us within 24 hours of service completion
  • 2.Provide booking reference and details of the issue
  • 3.Include photos of affected areas (if applicable)
  • 4.We will respond within 24-48 business hours
11. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

12. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.

Continued use of our services after changes constitutes acceptance of the updated terms.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email

support@infalliblecleaning.com

Phone

+61 452 158 751

Address

23 Hollett Road, Morley, Australia

© 2026 Infallible Cleaning. All rights reserved.

These Terms and Conditions are effective as of January 15, 2026.