Privacy Policy

Infallible Cleaning - Your trust and privacy are important to us

Last Updated: January 15, 2026
Quick Navigation
1. Introduction2. Information We Collect3. How We Use Your Information4. Booking & Payment Information5. Cookies & Tracking Technologies6. Facebook / Meta Data Usage7. How We Share Information8. Data Security9. Data Retention10. Your Privacy Rights11. Children's Privacy12. Third-Party Links13. Changes to This Privacy Policy14. Contact Us
1. Introduction

Infallible Cleaning ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or cleaning services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

AUSTRALIAN PRIVACY PRINCIPLES

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

1Full name and contact details
2Email address and phone number
3Residential or business address
4Cleaning service location details
5Booking date, time, and service preferences
6Account login credentials (if applicable)
7Reviews, comments, and feedback
8Device information (IP address, browser type)
9Website usage data and analytics

Note: We do not collect sensitive information unless specifically required for your cleaning service.

3. How We Use Your Information

Your information is used for the following purposes:

Processing and managing cleaning bookingsCore Service
Communicating with you about your appointmentsCore Service
Sending booking confirmations and updatesCore Service
Coordinating with our cleaning staffCore Service
Providing customer support and responding to inquiriesSupport
Improving our services and user experienceOptimization
Preventing fraud and ensuring securitySecurity
Sending marketing communications (with consent)Marketing
Analytics and performance monitoringAnalytics
4. Booking & Payment Information

When you book a cleaning service, we collect information necessary to fulfill your booking, including:

  • •Service type (residential, commercial, office, etc.)
  • •Preferred date and time
  • •Property size and specific requirements
  • •Contact details for booking confirmation

Payment Security

We use third-party payment processors (such as Stripe, PayPal, etc.) to handle all transactions securely. We never store your credit card numbers, CVV codes, or full payment details on our servers.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services.

Essential Cookies

Required for the website to function properly, including login sessions and booking forms.

Analytics Cookies

Help us understand how visitors interact with our website (e.g., Google Analytics).

Marketing Cookies

Used for advertising and conversion tracking (e.g., Facebook/Meta Pixel).

Preference Cookies

Remember your preferences and settings for future visits.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Facebook / Meta Data Usage

We may use Meta Pixel and Conversion API to measure the effectiveness of our advertising campaigns and to deliver targeted ads.

Data we may share with Meta:

  • •Pages visited on our website
  • •Actions taken (e.g., form submissions, bookings)
  • •Device information and browser data

Meta may use this information to show you relevant ads and to measure ad performance. You can opt out of targeted advertising through your Facebook/Instagram ad settings.

7. How We Share Information

We do not sell your personal information. We may share your information with:

1Cleaning staff and service providers to fulfill your booking
2Payment processors (Stripe, PayPal, etc.)
3Email and SMS service providers for communications
4Hosting and cloud storage providers
5Analytics and marketing partners
6Legal authorities when required by law
8. Data Security

We implement reasonable security measures to protect your personal information, including:

  • •SSL/TLS encryption for data transmission
  • •Secure server infrastructure with access controls
  • •Regular security assessments and updates
  • •Limited access to personal information by authorized personnel only

Important: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Typical retention periods:

  • •Booking records: 7 years (for tax and legal compliance)
  • •Account data: Until account deletion request
  • •Marketing data: Until opt-out or consent withdrawal
  • •Analytics data: Typically 14-26 months (varies by provider)

When information is no longer needed, we securely delete or anonymize it.

10. Your Privacy Rights

Under Australian privacy law, you have the right to:

Access Your Information

Request a copy of the personal information we hold about you.

Correct Your Information

Update or correct inaccurate or incomplete information.

Delete Your Data

Request deletion of your account and associated data.

Opt-Out of Marketing

Unsubscribe from marketing communications at any time.

Make a Complaint

Lodge a privacy complaint with us or the OAIC.

To exercise any of these rights, contact us using the information provided in the "Contact Us" section below.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe that a child under 18 has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites or services (such as payment processors or social media platforms). We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services you interact with.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

We will notify you of significant changes through:

  • •Email notification (if you have an account)
  • •Prominent notice on our website
14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email

support@infalliblecleaning.com

Phone

+61 452 158 751

Address

23 Hollett Road, Morley, Australia

For privacy complaints, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

© 2026 Infallible Cleaning. All rights reserved.

This privacy policy is effective as of January 15, 2026.